TELUS reports operational and financial results for third quarter 2020

Mobile internet earnings. Total global mobile app revenues 2014-2023

All information pertaining to shares outstanding and per-share amounts in this news release for periods before March 17,reflects retrospective treatment of the two-for-one share split.

Refer to Note 31 of the interim consolidated financial statements for further information.

Messenger For many of us, access to the Internet through a variety of means is a given. I can access the Internet through two laptops, a tablet, a smartphone and even both of my game systems, from the comfort of my living room. However, this access is unequally distributed. This leads to limited access: A third of families with mobile-only access quickly hit the data limits on their mobile phone plans and about a quarter have their phone service cut off for lack of payment.

December 31, security subscriber connections have been increased to include approximatelysubscribers related to our acquisition of ADT Security Services Canada, Inc. ADT Canada acquired on November 5, During the third quarter ofwe adjusted cumulative subscriber connections to add approximately 31, security subscribers as a result of a business acquisition.

The nature of the pandemic and the uncertainty of its magnitude, length and the time to recovery are not currently able to be estimated.

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Therefore, results described below may not be mobile internet earnings of future trends, as the COVID pandemic prevents us and our customers from operating in the normal course of business in certain areas while we continue to adjust our mode of operations to continue delivering on our customers first priorities and social purpose. TELUS wireless External wireless operating revenue was essentially flat to the prior year, as equipment and other service revenues increased mobile internet earnings 7.

This decrease reflects the impacts caused by the COVID pandemic including: i significantly reduced roaming revenue from changing customer behaviour related to travel restrictions; ii the temporary closure of approximately 90 per cent of our conventional retail stores beginning in March through a majority of the second quarter which hindered customer opportunities for device upgrades and the upgrade mobile internet earnings selection of higher-tier plans; and iii decreases in chargeable data usage as more people work from mobile internet earnings and offload their mobile devices onto Wi-Fi networks.

Mobile phone ABPU was also impacted by continued declines in chargeable data usage, and the impact of the competitive environment putting pressure on base rate plan prices in the current and prior periods. Mobile phone ABPU declination was partly offset by growth resulting from our combined TELUS Easy Payment device financing, Peace of Mind endless data plans and TELUS Family Discount offerings, which we introduced at the beginning of the third quarter ofwith customers selecting plans with endless data or larger data buckets and higher-value smartphones in the sales mix.

Mobile phone churn rate was 0. Mobile phone gross additions werereflecting a decrease of 18, compared to the same period a year ago. This decline is reflective of fewer activations from travelers due to border mobile internet earnings. The decline more than offset higher loading from growth in the Canadian population, successful promotions and expanded channels, including enhancing the capabilities of our digital footprint.

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Total subscriber net additions werecompared toin the prior year. Mobile phone net additions werein the third quarter offlat to the prior year. Mobile connected device net additions were 87, as compared to 82, in the third quarter ofdue to increased demand for Internet of Things solutions, partly offset by lower tablet net additions.

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This was partially offset by enhanced cost efficiency programs, increased gains on sales of assets, and increases in our subscriber base. Data services revenues growth of 23 per cent was driven by a combination of higher revenues from our diverse portfolio of solutions, including our TI customer care and business services which included contribution from our acquisition of Competence Call Center CCC in the first quarter of this year.

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The increased revenues was also from growth in our home and business smart technology including security which included contribution from our fourth quarter acquisition of ADT Canada, internet and third wave data services. Additionally, this growth was driven by increased revenues from our virtual care solutions.

This growth was partly offset by impacts resulting from the COVID pandemic, including a decline in health revenue mainly from the temporary closures of our conventional Medisys and Copeman clinics for all non-essential services and reduced health benefit claims, in addition to lower revenue from mobile internet earnings customers as they redeploy their resources.

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Data services revenues growth was also impacted the ongoing decline in legacy data service revenues. Internet net additions of 50, increased by 18, as a result of continued net new demand from consumers and businesses for our PureFibre services as we continued to keep our customers connected through offering a range of installation options, as well as lower customer churn resulting from our customers first initiatives and retention programs, the success of our bundled product offerings, and reduced switching activity between providers due to the COVID pandemic.

Additionally, we continued our focus on connecting more homes and businesses directly to fibre.

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TV net additions were 19, flat to the prior year, due to strong retention efforts, the success of our bundled product offerings, and reduced switching activity due to the pandemic. These factors offset lower gross additions from the changing landscape of increased streaming services.

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Security net additions of 18, reflected an increase of 4, which was driven by strong organic growth as we keep our customers connected and protected through offering a range of installation options and demand from our bundled product offerings. Residential voice net losses were limited to only 8, representing our mobile internet earnings quarterly net losses sinceand were down 4, compared to the same period a year ago. The residential voice subscriber losses continue to reflect the trend of substitution by wireless and internet-based services, partially mitigated by our expanding fibre footprint and bundled product offerings and our strong retention efforts, including lower-priced offerings.

TELUS reports operational and financial results for third quarter Toronto Stock Exchange:T

This increase reflects: increased contribution from TI as a result of the acquisition of CCC and expanded services for existing customers and customer growth; growth from mobile internet earnings home and business smart technology including securitydriven by business acquisitions and expanded services; and higher internet margins.

This growth was partially offset by higher employee benefits expense, as well as higher operating and administrative costs associated with business acquisitions and TI growth, a decline in TV margins as a result of lower revenue per customer and higher content costs, and a decline in the EBITDA contribution from our legacy voice and data mobile internet earnings. Our health business saw growth from our virtual care solutions, which was mostly offset by higher product costs in support of growth, lower contribution from our conventional health business in Medisys and Copeman clinics, and reduced health benefit claims due to the lingering COVID pandemic impacts on business recovery.

This fourth quarter dividend represents an increase of 6. As a division of Lionbridge Technologies, Inc. Capital companies with more than 20 years of industry experience - Lionbridge AI is one of only two globally-scaled, managed training data and data annotation services providers in the world. The investment was made with a view to growing our existing smart data solutions business. Corporate Highlights TELUS makes significant contributions and investments in the communities where team members live, work and serve and to the Canadian economy on behalf of customers, shareholders and team members.

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Interested parties can access the webcast at telus. An audio recording will be available approximately 60 minutes after the call until December 6, at Please use reference number and access code An archive of the webcast will also be available at telus.

Caution regarding forward-looking statements This news release contains forward-looking statements about expected events and the financial and operating performance of TELUS Corporation.

Forward-looking statements include any statements that do not refer to historical facts. They include, but are not limited to, statements relating to our objectives and our strategies to achieve those objectives, our targets, outlook, updates, our plans and expectations regarding the impact of the COVID pandemic and responses to it, our current expectations regarding out ability to achieve flat EBITDA growth for as well as annual free cash flow at the lower end mobile internet earnings our original target range and and our multi-year dividend growth program.

Forward-looking statements are typically identified by the words: assumption, goal, guidance, objective, outlook, strategy, target and other similar expressions, or future or conditional verbs such as aim, anticipate, believe, could, expect, intend, may, plan, predict, seek, should, strive and will.

By their nature, forward-looking statements are subject to inherent risks and uncertainties and are based on assumptions, including assumptions about future economic conditions and courses of action.

These assumptions may ultimately prove to have been inaccurate and, as a result, our actual results or events may differ materially from expectations expressed in or implied speculation on the bitcoin rate the forward-looking statements. Due to the wide range of possible outcomes of the COVID pandemic and the uncertainty with regard to the length of the pandemic and measures in place to limit its spread and transmission, the impact on our business cannot be accurately forecasted as of the date of this news release.

Given the uncertain magnitude, duration and potential outcomes of this second make money online best sites, we cannot accurately provide an update on our outlook and guidance, which we withdrew in May Forward-looking statements in this press release regarding our ability to achieve flat EBITDA growth for as well as annual free cash flow at the lower end of our original target range are based on the assumption that our business, as well as overall economic conditions, will not change mobile internet earnings in the final quarter of In addition to the risks and uncertainties confronting our business as described below, these mobile internet earnings are subject to the risk that government assistance in response to the pandemic will not continue mobile internet earnings will not be effective, that the economic recovery currently underway will stall and that the economic conditions in Canada and other jurisdictions will worsen, and that the second wave of COVID will intensify beyond current expectations.

TELUS reports operational and financial results for third quarter 2020

Other risks and uncertainties that could cause actual performance or events to differ materially from the forward-looking statements made herein and in other TELUS filings include, but are not limited to, the following: The COVID pandemic including its impacts on our customers, our team members and our communities, as well as changes resulting from the pandemic to our business and operations including to the demand for and supply of the products and services that we offer and the channels through which we offer them.

Regulatory decisions and developments including changes to our regulatory regime the timing of announcement or implementation of which are uncertain or the outcomes of proceedings, cases or inquiries relating to its application, including but not limited to those set out in Section 9. President Donald Trump permitting the Secretary of Commerce to block certain technology transactions deemed to constitute national security risks and the imposition of additional licence requirements on the export, re-export and transfer of goods, services and technology to Huawei Technologies Co.

Our capital expenditure levels could be impacted mobile internet earnings we do not achieve our targeted operational and financial results or by changes to our regulatory environment. Operational performance and business mobile internet earnings risks including: our reliance on legacy systems and ability to implement and support new products and services and business operations in a timely manner; our ability to manage the requirements of large enterprise deals; our ability to implement effective change management for system replacements and upgrades, process redesigns and business integrations such as our ability to successfully integrate acquisitions, complete divestitures or establish partnerships in a timely mobile internet earnings and realize expected strategic benefits, including those following compliance with any regulatory orders ; our ability to identify and manage new risks inherent in new service offerings that we may provide, including as a result of acquisitions, which could result in damage to our brand, our business in the relevant area or as a whole, and additional exposure to litigation or regulatory proceedings.

Data protection including risks that malfunctions or unlawful acts could result in unauthorized access to, change, loss, or distribution of data, which may compromise the privacy of individuals and could result in financial loss and harm to our reputation and brand. Security threats including intentional damage or unauthorized access to our physical assets or our IT systems and networks, which could prevent us from providing reliable service or result in unauthorized access to our information or that of our customers.

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Ability to successfully implement cost reduction initiatives and realize planned savings, net of restructuring and other costs, without losing customer service focus or negatively affecting business operations. Examples of these initiatives are: our operating efficiency and effectiveness program to drive improvements in financial results; business integrations; business product simplification; business process automation and outsourcing; offshoring and reorganizations; procurement initiatives; and real estate rationalization.

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Foreign operations and our ability to successfully manage operations in foreign mobile internet earnings, including managing risks such as currency fluctuations. Business continuity events including: our ability to maintain customer service and operate our network in the event of human error or human-caused threats, such as cyberattacks and equipment failures that could cause various degrees of network outages; supply chain disruptions, delays and economics, including as a result of government restrictions or trade actions; mobile internet earnings disaster threats; epidemics; pandemics including the ongoing COVID pandemic ; political instability in certain international locations; information security and privacy breaches, including data loss or theft of data; and the completeness and effectiveness of business continuity and disaster recovery plans and responses.

Human resource matters including: recruitment, retention and appropriate training in a highly competitive industry, the level of our employee engagement, and the health of our team.

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Our business plans and growth could be negatively affected if existing financing is not sufficient to cover our funding requirements. Lower than planned free cash flow could constrain our ability to invest in operations, reduce leverage or return capital to shareholders, and could affect our ability to sustain our dividend growth program through This program may be affected by factors such as the competitive environment, economic performance in Canada, our earnings and free cash flow, our levels of capital expenditures and spectrum licence purchases, acquisitions, the management of our capital structure, mobile internet earnings decisions and developments, and business continuity events.

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Quarterly dividend decisions are subject to assessment and determination by our Board of Directors based on our financial position and outlook. Taxation matters including: interpretation of complex domestic and foreign tax laws by mobile internet earnings relevant tax authorities that may differ from our interpretations; the timing and character of income and deductions, such as tax depreciation and operating expenses; tax credits or other attributes; changes in tax laws, including tax rates; tax expenses being materially different than anticipated, including the taxability of income and deductibility of tax attributes; elimination of income tax deferrals through the use of different tax year-ends for operating partnerships and corporate partners; and changes to the interpretation of tax laws, including those resulting from changes to applicable accounting standards or the adoption of more aggressive auditing practices mobile internet earnings tax authorities, mobile internet earnings reassessments or adverse court decisions impacting the tax payable by us.

Litigation and legal matters including: our ability to successfully respond to investigations and regulatory proceedings; our ability to defend against existing and potential claims and lawsuits including intellectual property infringement claims and class actions based on consumer claims, data, privacy or security breaches and secondary market liabilityor to negotiate and execute upon indemnity rights or other protections in respect of such claims and lawsuits; and the complexity of legal compliance in domestic and foreign jurisdictions, including compliance with competition, anti-bribery and foreign corrupt practices laws.

Health, safety and the environment including: lost employee work time resulting from illness or injury, public concerns related to radio frequency emissions, environmental issues affecting our business, including climate change, waste and waste recycling, risks relating to fuel systems on our properties, changing government and public expectations regarding environmental matters and our responses; and challenges associated with the COVID pandemic and our response to it, which may add to or accentuate these factors.

Economic growth and fluctuations including: the state of the economy in Canada, which may be influenced by economic binary options profitability other developments outside of Canada, including potential outcomes of yet unknown policies and actions of foreign governments and the ongoing COVID pandemic as well as public and private sector responses to the pandemic; expectations of future interest rates; inflation; unemployment levels; effects of fluctuating oil prices; effects of low business spending such as reducing investments and cost structure ; pension investment returns, funding and solvency discount rates; mobile internet earnings in foreign exchange rates of the currencies in the regions in which we operate; the impact of tariffs on trade between Canada and the U.

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Those descriptions are incorporated by reference in this cautionary statement but are not intended to be a complete list of the risks that could affect TELUS. Many of these factors are beyond our control or our current expectations or knowledge.

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Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial may also have a material adverse effect on our financial position, financial performance, cash flows, business or reputation. Except as otherwise indicated in this document, the forward-looking statements made herein do not reflect the potential impact of any non-recurring mobile internet earnings special items or any mergers, acquisitions, dispositions or other business combinations or transactions that may be announced or that may occur after the date of this document.

Readers are cautioned not to place undue reliance on forward-looking statements. Forward-looking statements in this document describe our expectations and are based on our assumptions as at the date of this document and are subject to change after this date. Except as required by law, we disclaim any intention or obligation to update or revise any forward-looking statements. Pool options forward-looking statements in this news release are presented for the purpose of assisting our investors and others in understanding certain key elements of our expected financial results as well as our objectives, strategic priorities and business outlook.

Such information may not be appropriate for other purposes. This cautionary statement qualifies all of the forward-looking statements in this document. As non-GAAP measures generally do not have a standardized meaning, they may not be comparable to similar measures presented by other issuers. Securities regulations require such measures to be clearly defined, qualified and reconciled with their nearest GAAP measure.

Certain of the metrics do not have generally accepted industry definitions. Adjusted net income and adjusted basic earnings per share: These measures are used to evaluate performance at a consolidated mobile internet earnings mobile internet earnings exclude items that may obscure the underlying trends mobile internet earnings business performance.

Reconciliation of adjusted net income.